FAQ
1. What is Dubaideals?
Dubaideals is your one-stop online shopping destination, offering a wide range of high-quality products at competitive prices. We aim to provide our customers with an exceptional shopping experience.
2. How do I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and online payment platforms. All transactions are processed securely.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment on our website.
5. What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our Return Policy for more details.
6. How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 3-5 business days, while express shipping takes 1-2 business days.
7. Do you ship internationally?
Currently, we only ship within the United Arab Emirates. We do not offer international shipping at this time.
8. What should I do if my order is damaged or missing?
If your order arrives damaged or is missing, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue.
9. How can I contact customer service?
You can reach our customer service team via email at [customer service email] or by phone at [customer service phone number]. We’re here to help!
10. Do you have a newsletter?
Yes! Sign up for our newsletter to stay updated on the latest products, promotions, and exclusive offers. You can subscribe on our website.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!